AI · Applications
Vertex AI Desk
An agent network that reads maintenance requests, files them correctly and books the engineer.
- Client
- Vertex Industrial
- Industry
- Manufacturing
- Year
- 2025
- Services
- AI Agents, RAG, Workflow Automation, Cloud
Customer→Agent→CRM→Human
Challenge
Four thousand unstructured maintenance emails a month were triaged by hand across three time zones.
Strategy
Automate classification and scheduling; keep a human on anything touching safety or spend above threshold.
Design direction
A control room interface where every agent decision is visible, reversible and attributable.
Build
Retrieval over 22 years of service manuals, tool-calling agents into the CMMS, and a human approval queue.
Launch
Shadow mode for six weeks, then progressive autonomy per request type.
Next project
Arcadia →