Vertex Industrial · Manufacturing · 2025
Vertex AI Desk
An agent network that reads maintenance requests, files them correctly and books the engineer.
71%
requests auto-resolved
-63%
time to engineer dispatch
0
safety cases auto-closed
01 — Challenge
Four thousand unstructured maintenance emails a month were triaged by hand across three time zones.
02 — Strategy
Automate classification and scheduling; keep a human on anything touching safety or spend above threshold.
03 — Design
A control room interface where every agent decision is visible, reversible and attributable.
04 — Build
Retrieval over 22 years of service manuals, tool-calling agents into the CMMS, and a human approval queue.
05 — Launch
Shadow mode for six weeks, then progressive autonomy per request type.