NOVA Health Group · Healthcare · 2025
NOVA Health
A care companion for 340,000 patients across 62 clinics, rebuilt from a booking form into a daily health surface.
-42%
appointment no-shows
120K
monthly active patients
4.8★
App Store rating
01 — Challenge
Appointment no-shows sat at 23%. The old app was a wrapper around a booking form, and 8 in 10 patients called reception instead of using it.
02 — Strategy
We followed 14 patients for a fortnight and found the real job: knowing what happens next. The app was re-centred on a single timeline of upcoming care.
03 — Design
A calm, high-contrast interface with one accent reserved exclusively for time-critical actions, plus a 24pt minimum type scale for older patients.
04 — Build
React Native with a shared design token layer, offline-first appointment cache and HL7/FHIR sync to the hospital record system.
05 — Launch
Rolled out clinic by clinic with in-waiting-room onboarding and printed cards for patients without smartphones.